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Effective Administrative Skills: Advance with live examples and exercises

Establish Students Expectation

  • Introduction
  • Training Need Analysis
  • Job/Role Assessment of the students
  • Skill Level

Major Skill Set

  • Technical Skills (Required by Function/Department from an individual)
  • Human Skills (people skills, interactive skills)
  • Conceptual Skills (Thinking, proactive approach)

Communication Skills

  • Written/Verbal Communication
  • Attracting Audience
  • Importance of 7 Cs
  • Communication Barriers with solutions

Time Management

  • Priorities/Goal Setting
  • Procrastination
  • Your Major Deraillers/time wasters in professional life
  • Quality Time better career
  • Daily, weekly, monthly activity calendars and reminders

Stress Management

  • What is your stress type
  • Major Stressor and effect on health
  • Stress is manageable
  • Individual vs group Stress activities

Planning & Organizing Skill

  • Planning –a key to success
  • Planning & Organizing – relation and importance
  • Leading
  • Team Management
  • Control – self control

Problem Solving & Decision Making

  • Problem Analysis
  • Selection of right alternative
  • Competent & Reliable Information
  • How to be sure about Right Decision
  • Measuring Results

Process, Procedure & Policy Development

  • Step wise process
  • Procedure setting
  • Policy Development

Industry Trends

  • Ethics
  • Compliance
  • Integrity
  • Health, Safety & Environment
  • Organization Culture
  • Attitude, Behaviors and handling situations

Who Should Attend
This course is for anyone in Executive, Sr. Executive, AM/Manager Level for any function in any industry.

  • Executive, Senior Executive developing their careers.
  • Assistants Manager moving to Manager level
  • Manager Level facing challenges

Course Benefits

  • Take charge and control of your career
  • Set priorities not only of the job but of your personal growth
  • Understanding that Communication is the key to success
  • Improve your department effectiveness
  • Enrich your career development
  • Learn to solve your daily problems and establish yourself

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